Description: As a Guest Relations Officer at Lumera, you are the primary point of contact for our elite guests. Your mission is to anticipate their needs before they arise, ensuring every stay is personalized and perfect. You will handle VIP arrivals, coordinate special room arrangements, and provide expert local recommendations to enhance the guest's journey.
Requirements:
Exceptional interpersonal and communication skills.
Professional appearance and a warm, welcoming demeanor.
Fluency in English and Arabic is a must.
Strong problem-solving abilities and a "can-do" attitude.
Previous experience in a luxury hotel guest relations or concierge role.